To contact EA Support for assistance with any issues related to EA games or services, you can follow these steps:
- Visit the EA Help Website: Go to the EA Help website using your web browser. The URL is help.ea.com.
- Log In to Your EA Account: If you already have an EA account, log in using your email address and password. If you don't have an account, you may need to create one to access support options.
- Select "Contact Us": Once logged in, navigate to the "Contact Us" page. You can usually find this option in the upper-right corner of the website or in the main menu.
- Choose Your Platform and Game: Select the platform (e.g., PC, Xbox, PlayStation) and the specific game or service you need help with from the dropdown menus.
- Select a Topic: Choose the topic that best describes your issue from the list provided. This will help direct you to the appropriate support options.
- Choose Your Preferred Support Method: EA offers several support options, including live chat, phone support, and email. Select the option that works best for you.
- Provide Details and Describe Your Issue: Once you've selected a support method, you'll be prompted to provide more details about your issue. Be as specific and detailed as possible when describing the problem you're experiencing.
- Initiate Contact: Follow the prompts to initiate contact with EA Support. Depending on the support option you selected, you may be connected to a live chat agent, provided with a phone number to call, or given an email address to contact.
- Engage with the Support Agent: Once you're connected with a support agent, explain your issue and provide any additional information or troubleshooting steps you've already taken. The agent will work with you to resolve the problem.
- Follow Up if Necessary: If your issue isn't resolved during your initial contact with EA Support, don't hesitate to follow up for further assistance. You may need to provide additional information or try additional troubleshooting steps.
By following these steps, you can contact EA Support and receive assistance with any issues or concerns you may have related to EA games or services.
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4 Comments
Hello I've been a member since 2008 I've tried several times to sign in to my account, I get to the send me a code, but when I get the code I can't put it in, because I have to leave the site to check my email. could you send me a code to my phone 660 412 2018 TY
ReplyDeleteHi! Are you referring to your EA Account? If so, I apologize, but this website is not affiliated with EA. Here's how you can recover your password via your phone number: https://tinyurl.com/d2jz6k88. Hope this helps!
DeleteHi I'm having a problem with The Sims 4. Every time I try to launch it I get a message saying the launch failed due to an error on EA's or the game's side. It's been happening for days now. It was launching just fine and now it seems as though I'm unable to access it at all. Is this a known bug? If so is it being fixed? If not what are the appropriate steps I could take to fix it so it is playable?
ReplyDeleteHello! Sorry to hear you've been having trouble launching your game. Have you tried restarting your computer or running the EA app as an administrator? If that doesn't work, clear the EA app's cache, repair the game files through the EA app, and update or repair your graphics and anti-cheat drivers. Ensure Windows is up to date and temporarily disable overlays and firewalls.
DeleteJust a disclaimer: I do not work for EA. My advice is based on my personal knowledge/experience as a player myself. All help provided here is offered as-is, and I cannot be held responsible for any damage to your computer or game. Please remember to back up your data before making any changes. If unsure what to do, please contact EA Support directly. They're the best people to resolve Sims 4 issues. Good luck!